It may be possible to change your order if you contact us quick enough. If you have realised you have made a mistake with your delivery address, or another aspect of your order, please contact us via email as soon as you can and we will do our best to rectify the issue. If your order has already been dispatched, but are unhappy with your purchase once it arrives, you’re welcome to email us who will then advise you on how to return it for a refund or credit note. Please refer to our Returns, Exchanges and Warranty policy for more information.
It depends on where you are. Australian orders are shipped with Sendle or Australia Post. Once your parcel has left our Head Office, it will arrive to you in approximately 3-4 business days. We use Sendle to courier our Bulky items – these orders usually arrive within 4-5 days after collection by a driver. Delivery will take an extra day to Western Australia, Northern Territory and Queensland.
You will receive an email with a tracking number once your parcel has been booked in for delivery.
Returns and Exchanges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly (firstname.lastname@example.org) and we’ll take you through the process.
We Are Able To Offer Exchanges, However You Will Need To Cover The Cost Of Return Shipping For Return The Product You Would Like Exchanged. Please See Our Returns, Exchanges And Warranty Page For More Information.
We Love To Create Unique Lighting That Is Suited To Your Needs. We Have A Vast Stock Of Reclaimed Timber In Our Warehouse That We Can Use, Or We Don’t Have The Right Piece In Stock We Will Source You The Right Piece From Our Suppliers.
You Bet! Contact hello@rusticlightingco.Com.Au to find out more.
Yes, We Are Able To Offer This Service To Clients In The Adelaide Metro Area. Please Contact Us If You Require Custom Designed Lighting.
Once You’ve Reached The Checkout Stage, Enter Your Promotional Code Into Our Discount Bar, Enter The Correct Code And Click ‘Apply’. If The Code Is Valid, Your Discount Will Be Applied!Please Note, Only One Promotion/Discount Code Is Redeemable Per Order.
We Aim To Provide Our Customers With Products Of The Highest Standard And Quality, And All Of Our Products Meet Australian And Nz Standards. If You Received An Item With A Manufacturing Fault, Our Customer Service Team Will Help Resolve The Problem As Fast As Possible. Please Help Us By Providing A Photo Or Two Showing The Defect/Fault, Which Will Speed Up The Returns Process. Contact Us At Hello@Rusticlightingco.Com.Au. All Lighting Products and Accessories (With The Exception Of Incandescent Globes) Carry A 1 Year Warranty.
We Offer A Refund For Items That Are Full Price And Returned To Us Within 30 Days After You Have Received Your Order. We Will Offer An Exchange Or Credit Note For Items That Are Full Price, Or On Sale And Returned To Us Outside Of The 30 Days After You Have Received Your Order.
You Can Pay Online By Card Through Paypal (A Paypal Account Is Not Required), Stripe, Afterpay, Zip Pay Or Direct Deposit By Arrangement. We Do Not Accept Credit Card Payments Over The Phone.
You Can Email Us At hello@Rusticlightingco.Com.Au, Or Phone +61 8 7325 0914